Sunday, August 30, 2026

9:00 AM - 12:30 PM

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Details

Organised by the Ontario Pharmacists Association (OPA) and the University of Waterloo (UW) School of Pharmacy with support from L’Oreal Dermatological Beauty Introduction This highly interactive workshop is a collaboration between Ontario Pharmacists Association (OPA) and the University of Waterloo School of Pharmacy (UW). It is designed to revolutionise pharmacy operations for minor ailment services. Minor ailment prescribing services have been available in Ontario, Canada for over three years. This workshop will highlight the wins and challenges in Ontario and how these insights can be adapted into any jurisdiction where pharmacists offer minor ailment prescribing (MAP) services. It will equip the delegate with strategies to identify inefficiencies, streamline operations, and enhance patient care. This workshop is intended to help the delegate build competence and confidence in providing minor ailment and other extended scope services in community pharmacy settings. Programme Welcome & introduction Setting the stage: Overview of minor ailment prescribing (MAP) services in Ontario, Canada Technology & tools Workflow optimization & team-based approaches Managing controversial and sensitive issues Programme evaluation Learning objectives 1. How can you identify and eliminate barriers in your current workflow? 2. What strategies can streamline operations and enhance patient care? 3. What tools and technologies are available to elevate pharmacy team performance? Take home messages Apply a standardized approach to assessing patients and managing concerns in the provision of MAP services. Develop a plan to leverage tools, technology, and effective teamwork to increase provider confidence and competence, thereby improving the safety, quality, and efficiency of MAP. Registration The workshop is accessible with pre-registration only via the regular congress registration. Costs are € 25 for FIP members and non-members. Delegates will need to bring a laptop or iPad/tablet with WiFi access to the in-person workshop to participate in the technology & tools (MAPflow) section of the agenda. Copyright statement All rights, including copyright, in the content of the course are owned by the University of Waterloo, Ontario Pharmacists Association and the authors, unless otherwise stated. The use of the course material is for the registered student only. Not to be copied or distributed without written permission from the University of Waterloo and Ontario Pharmacists Association. Permission inquiries should be addressed to: phrcpd@uwaterloo.ca.  Acknowledgement The patient care wheel image and process used in the course were adapted (with permission) from the Joint Commission of Pharmacy Practitioners (https://jcpp.net). Partners This programme is developed by the Ontario Pharmacists Association (OPA) and the University of Waterloo (UW) School of Pharmacy. This workshop is available at a reduced cost to FIP delegates thanks to L’Oreal Dermatological Beauty OPA and UW want to acknowledge MAPflow for their support in providing access to their minor ailment assessment and prescribing clinical decision support tool during the workshop.