Early morning symposium supported by Pharmapod
Chair(s)
Mr Aleksa Stankic, Pharmacist, Brynne Eaton-Auva'a, Managing Director
Ms Wenting Jia, Director, Patient Safety & Incident Management, Shoppers Drug Mart
Mr Charlie Painter, Manager, Pharmacy and Health Compliance, Albertson
Ms Laurie Deal, Director, Pharmacy Services, PharmaChoice Canada
Introduction:
From Compliance to Culture: Market Trends in Incident Management, Patient Safety, and the Evolution of Continuous Quality Improvement (CQI) from large chains to independents.
Programme:
| 08:00 – 08:05 | Opening Remarks: Scaling Continuous Quality Improvement Across Diverse Pharmacy Models |
| Define Continuous Quality Improvement (CQI) as a loop with 3 steps: Input, Analysis, and Output - Highlighting Operational differences among Franchise, Corporate, and Banner business models |
| 08:05 – 08:20 | Building a Culture of Transparency: From Incident Capture to Strategic Foresight |
| Build a high-trust reporting culture where every safety event is captured and converted into a proactive safety insight |
| 08:20 – 08:40 | Closing the Loop: Translating Data into Frontline Results |
| Discussion slide: Overcoming common barriers to making changes, e.g., coordination, implementation, bandwidth, rigidity of established processes, competing priorities |
| 08:40 – 08:45 | Moderated Peer Exchange: Interactive Q&A & Invitation to "Meet the Directors" at Booth 67 |
Learning objectives:
1. Understand CQI as a closed-loop system (Input → Analysis → Output) across pharmacy models.
2. Drive a shift from incident reporting as compliance to a culture of transparency.
3. Turn safety data into actionable, forward-looking insights.
4. Identify practical ways to overcome barriers and implement change at scale
Take home messages:
1. CQI only delivers value when the loop is closed
2. Culture—not mandates—drives meaningful reporting
3. Insight matters more than volume of data
4. Scalable CQI requires flexibility across operating models
5. Common barriers can be addressed with aligned workflows and leadership
